BOARDING STEP

At ShopEvinmotors, we strive to provide you with the best possible shopping experience. We understand that there may be instances where you may need to return a product, and we are here to assist you. Please take a moment to review our return policy.

• Returns Eligibility:
• You have a 30-day window, starting from the date of delivery, to request a return.
• To be eligible for a return, the item(s) must be unused, undamaged, and in their original packaging with all tags and labels attached.
• Certain products, such as perishable goods, customized items, and intimate or sanitary goods, are exempt from being returned unless they arrive damaged or defective.
• No returns will be accepted for electrical parts, tubes, wheels, helmets, CDs, DVDs and lenses.
• All sales of discontinued items, closeout, and clearance sales are final.
• There will be no refunds or exchange for Special Orders, in the case an SO (Special Order) must be issued, the customer will be notified. 

• Return Process:
• To initiate a return, please contact our customer support team via email at amoran@evinmotors.com providing the following details:
• Order number
• Reason for the return
• Condition of the item(s)
• Our customer support team will guide you through the return process and provide you with any necessary instructions or documentation.
• Please ensure that the item(s) are securely packaged to prevent any damage during transit.
• Return Shipping:
• The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item(s).
• Refunds and Processing:
• Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
• Refunds will be processed using the original payment method used during the purchase.
• Please note that it may take several business days for the refund to appear in your account, depending on your payment provider's policies.
• Exchanges and Store Credit:
• If you prefer to exchange the item(s) for a different size, color, or style, please contact our customer support team to check availability.
• In cases where the requested exchange is not available, or if you prefer not to exchange the item(s), we can offer store credit for future purchases.
• Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may require you to provide photographs or other evidence of the damage or defect.
• Upon verification, we will arrange for a replacement, repair, or refund, depending on product availability and your preference.
• Non-Compliance with Return Policy:
• If an item is returned without meeting the "Returns Eligibility” section criteria, we reserve the right to reject the return or deduct a restocking fee from your refund.
• In such cases, we will contact you to discuss the options available.

Please note that this return policy applies to online purchases made through our website. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

Thank you for choosing ShopEvinmotors. We appreciate your business!