ShopEvinmotors Pickup Policy

At ShopEvinmotors, we want picking up your order to be quick and easy. Orders selected for in-store pickup must be collected within 90 days of the order date, or they will be cancelled. Please take a moment to review our pickup policy, which applies to all pickup orders placed online or in our store.

Pickup Location and Hours

• Pickup orders are available in our Showroom at 1250-1252 Avenida Franklin Delano Roosevelt, San Juan, Puerto Rico 00920 or in our Service Center at 414B C. A suite 1, Guaynabo, 00929.
• Orders can be picked up during regular business hours: Tuesdays-Fridays from 10AM-6PM and Saturdays from 9AM-6PM.
• Pickup is free of charge.

Order Ready Notification

• Please wait until you receive an email confirming that your order is ready before visiting the store.
• Order processing typically takes 1 to 3 business days, excluding weekends and holidays. Special Orders may take longer, and we will keep you informed of the expected arrival date.
• The 90-day pickup period begins on the date the order is placed. For Special Orders, it begins on the date we notify you that the item has arrived.

What to Bring

• A valid government-issued photo ID matching the name on the order.
• Your order number or invoice (printed or on your phone).
• If someone else will pick up on your behalf, please email us in advance with their full name. They must present their own photo ID and the order number.
• We reserve the right to withhold an order if the pickup person cannot be verified.

Holding Period and Reminders

• We will hold your order for up to 90 days.
• As a courtesy, we will send reminder emails at approximately 30 and 60 days, and a final notice at least 7 days before the 90-day deadline.
• Reminders are sent to the email address on the order. It is the customer's responsibility to provide accurate contact information. Not receiving a reminder does not extend the 90-day period.
• If you need more time, please contact our customer support team before the deadline. Extensions are granted at our discretion.

Unclaimed Orders

• Orders not picked up within 90 days will be cancelled automatically.
• Once an order is cancelled, the item(s) will be returned to our inventory and may be sold to other customers.
• We will send an email confirming the cancellation and explaining how any payment will be handled, as described below.

Payment for Cancelled Orders

• Regular-stock items: The amount paid will be issued as store credit for future purchases, minus a restocking fee of [insert %].
• Special Orders (SO): Consistent with our Return Policy, Special Orders are non-refundable. If a Special Order is not picked up within 90 days, the order will be cancelled and no refund or store credit will be issued.
• Discontinued, closeout, and clearance items: These sales are final. Unclaimed items will be cancelled without a refund.
• Shipping and handling charges, if any, are non-refundable.

Additional Information

• Switching to shipping: If you can no longer pick up your order, contact our customer support team before the deadline to have it shipped via USPS. Shipping fees and restrictions in our Shipping Policy apply.
• Inspect at pickup: Please inspect your item(s) before leaving the store. Report any damage or missing items to our staff at the time of pickup. Returns after pickup follow our Return Policy.
• Questions: For help with a pickup order, contact our customer support team at amoran@evinmotors.com or 787.993.1020.

Thank you for choosing ShopEvinmotors. We appreciate your business!

At ShopEvinmotors, we strive to provide you with the best possible shopping experience. We understand that there may be instances where you may need to return a product, and we are here to assist you. Please take a moment to review our return policy.

• Returns Eligibility:
• You have a 30-day window, starting from the date of delivery, to request a return.
• To be eligible for a return, the item(s) must be unused, undamaged, and in their original packaging with all tags and labels attached.
• Certain products, such as perishable goods, customized items, and intimate or sanitary goods, are exempt from being returned unless they arrive damaged or defective.
• No returns will be accepted for electrical parts, tubes, wheels, helmets, CDs, DVDs and lenses.
• All sales of discontinued items, closeout, and clearance sales are final.
• There will be no refunds or exchange for Special Orders, in the case an SO (Special Order) must be issued, the customer will be notified. 

• Return Process:
• To initiate a return, please contact our customer support team via email at amoran@evinmotors.com providing the following details:
• Order number
• Reason for the return
• Condition of the item(s)
• Our customer support team will guide you through the return process and provide you with any necessary instructions or documentation.
• Please ensure that the item(s) are securely packaged to prevent any damage during transit.
• Return Shipping:
• The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item(s).
• Refunds and Processing:
• Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
• Approved returns must be shipped within 30 days of authorization. Returns not received within this period will be closed, and the original sale will be final.
• Refunds will be processed using the original payment method used during the purchase.
• Please note that it may take several business days for the refund to appear in your account, depending on your payment provider's policies.
• Exchanges and Store Credit:
• If you prefer to exchange the item(s) for a different size, color, or style, please contact our customer support team to check availability.
• In cases where the requested exchange is not available, or if you prefer not to exchange the item(s), we can offer store credit for future purchases.
• Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may require you to provide photographs or other evidence of the damage or defect.
• Upon verification, we will arrange for a replacement, repair, or refund, depending on product availability and your preference.
• Non-Compliance with Return Policy:
• If an item is returned without meeting the "Returns Eligibility” section criteria, we reserve the right to reject the return or deduct a restocking fee from your refund.
• In such cases, we will contact you to discuss the options available.

Please note that this return policy applies to online purchases made through our website. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

Thank you for choosing ShopEvinmotors. We appreciate your business!