ShopEvinmotors Pickup Policy

At ShopEvinmotors, we want picking up your order to be quick and easy. Orders selected for in-store pickup must be collected within 90 days of the order date, or they will be cancelled. Please take a moment to review our pickup policy, which applies to all pickup orders placed online or in our store.

Pickup Location and Hours

• Pickup orders are available in our Showroom at 1250-1252 Avenida Franklin Delano Roosevelt, San Juan, Puerto Rico 00920 or in our Service Center at 414B C. A suite 1, Guaynabo, 00929.
• Orders can be picked up during regular business hours: Tuesdays-Fridays from 10AM-6PM and Saturdays from 9AM-6PM.
• Pickup is free of charge.

Order Ready Notification

• Please wait until you receive an email confirming that your order is ready before visiting the store.
• Order processing typically takes 1 to 3 business days, excluding weekends and holidays. Special Orders may take longer, and we will keep you informed of the expected arrival date.
• The 90-day pickup period begins on the date the order is placed. For Special Orders, it begins on the date we notify you that the item has arrived.

What to Bring

• A valid government-issued photo ID matching the name on the order.
• Your order number or invoice (printed or on your phone).
• If someone else will pick up on your behalf, please email us in advance with their full name. They must present their own photo ID and the order number.
• We reserve the right to withhold an order if the pickup person cannot be verified.

Holding Period and Reminders

• We will hold your order for up to 90 days.
• As a courtesy, we will send reminder emails at approximately 30 and 60 days, and a final notice at least 7 days before the 90-day deadline.
• Reminders are sent to the email address on the order. It is the customer's responsibility to provide accurate contact information. Not receiving a reminder does not extend the 90-day period.
• If you need more time, please contact our customer support team before the deadline. Extensions are granted at our discretion.

Unclaimed Orders

• Orders not picked up within 90 days will be cancelled automatically.
• Once an order is cancelled, the item(s) will be returned to our inventory and may be sold to other customers.
• We will send an email confirming the cancellation and explaining how any payment will be handled, as described below.

Payment for Cancelled Orders

• Regular-stock items: The amount paid will be issued as store credit for future purchases, minus a restocking fee of [insert %].
• Special Orders (SO): Consistent with our Return Policy, Special Orders are non-refundable. If a Special Order is not picked up within 90 days, the order will be cancelled and no refund or store credit will be issued.
• Discontinued, closeout, and clearance items: These sales are final. Unclaimed items will be cancelled without a refund.
• Shipping and handling charges, if any, are non-refundable.

Additional Information

• Switching to shipping: If you can no longer pick up your order, contact our customer support team before the deadline to have it shipped via USPS. Shipping fees and restrictions in our Shipping Policy apply.
• Inspect at pickup: Please inspect your item(s) before leaving the store. Report any damage or missing items to our staff at the time of pickup. Returns after pickup follow our Return Policy.
• Questions: For help with a pickup order, contact our customer support team at amoran@evinmotors.com or 787.993.1020.

Thank you for choosing ShopEvinmotors. We appreciate your business!